Refund Policy
1. Introduction
This Refund Policy outlines the terms and conditions for returns and refunds of products purchased from Vorquenxmrexil. This policy is designed to comply with Swedish consumer protection laws and the EU Consumer Rights Directive.
2. Right of Withdrawal
In accordance with Swedish and EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), acquire physical possession of the product.
3. Conditions for Returns
To be eligible for a return, the product must:
- Be unopened and in its original packaging
- Be in the same condition as when you received it
- Be returned within 14 days of delivery
- Include all original accessories and documentation
4. How to Return a Product
To initiate a return, please contact us at infocenter@vorquenxmrexil.world with the following information:
- Your order number
- Reason for return
- Product name and quantity
We will provide you with a return authorization and shipping instructions. Please do not return products without prior authorization.
5. Return Shipping
You are responsible for the cost of returning the product unless:
- The product was defective or incorrect
- We made an error in processing your order
We recommend using a trackable shipping method and retaining proof of shipment. We are not responsible for items lost during return shipping.
6. Refund Processing
Once we receive and inspect your returned product, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 14 business days.
Refunds may take additional time to appear in your account depending on your payment provider.
7. Refund Amount
You will receive a full refund of the purchase price, excluding:
- Original shipping costs (unless the product was defective or incorrect)
- Return shipping costs (unless we are at fault)
We may deduct from the refund an amount corresponding to any diminished value of the product if it has been handled in a way that goes beyond what is necessary to establish its nature, characteristics, and functioning.
8. Non-Returnable Items
The following items are not eligible for return:
- Products that have been opened or used
- Products that have been damaged due to misuse
- Products returned after the 14-day withdrawal period
- Products without original packaging
9. Defective or Incorrect Products
If you receive a defective or incorrect product, please contact us immediately. We will:
- Arrange for return shipping at our expense
- Provide a replacement product or full refund
- Process your refund or replacement promptly
10. Cancellation Before Shipment
If you wish to cancel your order before it has been shipped, please contact us immediately. We will process a full refund to your original payment method within 5 business days.
11. Exchanges
We do not currently offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order.
12. Contact Information
For questions about returns or refunds, please contact us:
Email: infocenter@vorquenxmrexil.world
Address: Klarabergsgatan 64, 111 21 Stockholm, Sweden
Please include your order number in all communications to expedite processing.
13. Consumer Rights
This policy does not affect your statutory rights as a consumer under Swedish and EU law. You may have additional rights depending on your jurisdiction.
14. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this website. Your continued use of our services after changes are posted constitutes your acceptance of the modified policy.